Contact

We are here to help. We usually respond very quickly, but we have been overwhelmed with inquiries since Christmas. As a result, we will be delayed in our responses for the next week as we work as hard as we can to take care of each person who contacts us. Fortunately, we have some online solutions that can get many problems resolved very quickly without needing to wait for our customer service team to respond.

For customers in the United States:

Shipping Damage or Other Warranty Issue: Please use our Warranty Portal

Returns: Please use our Returns Portal

Missing or Damaged Clip: Use the code CLIP2025 and select free shipping for either a replacement clip for single-line boards or replacement clips for double-line boards.

Missing Tension Dowel: For single-line boards, get this kit and use the code DOWELMANUAL. For double-line boards, get this kit and use the code CLIPMANUAL.

Missing Exercise Cards, Stands or a Poles: Please email us at info@gibbon-usa.com with your order number and what you are missing.

All Other Issues: Please email us at info@gibbon-usa.com and include your order number in the subject line.

For customers outside the United States:

If you live in Canada, please email us at Canada@gibbon-usa.com 

If you live in The United Kingdom, please email us at info@gibbonshop.co.uk

Our phone number is 1 (800) 209-1368 and we are on Pacific Time. Please note that through January 9th, you will receive much quicker service is you contact us through email than by leaving a voicemail.

We sincerely apologize for not being able to be as responsive as normal. We should be caught up by January 9th, so if for some reason you don’t hear back from us by the 10th, please contact us again so we can ensure you are taken care of. 

Thank you very much for your patience and support and we look forward to taking care of you as soon as we can.

Team GIBBON