Return & Refund Policy

Warranty Requests

All Products purchased from GIBBON and authorized resellers include a 2-year warranty against manufacturing defects. This warranty is limited to manufacturing defects and does not cover damage that results from normal wear and tear incurred with product usage. Similarly, it does not cover damage caused by product misuse or abuse. If you have an issue with your GIBBON product, please contact us at canada@gibbon-usa.com. Please include your order number (Example: #G-XXXXX)  in your email along with a brief description of the issue and photos of the problem, if possible. Warranty is meant to cover:

• Damaged Items
• Items Missing From Your Order
• Incorrect Items Received
• Other Product Issues impacting performance

Return Requests

We guarantee that you will love your GIBBON purchase. Items purchased directly from GIBBON can be returned for any reason for a full refund, less the cost of return shipping. If you ordered your product from another retailer, that retailer’s return policy will apply.

• General returns do not include damage or a warranty issue, for which you should see above regarding Warranty Requests.
• To begin a Return Request, have your order number, e.g. (#G-XXXXXX), and email address handy and then click on this link (https://gibbon.returnbear.com/)
• Once your unused and undamaged return is received we will issue a full refund minus a small processing fee of $14 CAD

If you have any questions, please explore our FAQs page or email us at canada@gibbon-usa.com.